Hotel Restaurant Charbonnel Restaurants in Brantôme

Traveller Reviews Google Hotel Restaurant Charbonnel

4.3 sur 5 600 reviews

• 

  1 sur 5 Reviews posted by Jaimie Roden on 04/12/2024

  Avoid avoid avoid! Had to leave after 1 hour and did not stay at this property. Nothing positive, do not book! Our room was in a separate building opposite the hotel in a public car park. The room was infested with bugs. We removed a number of these bugs and more and more kept coming. We reported this to hotel staff who turned up with a brush to remove some. But more kept coming. We asked to move rooms to the main hotel, but the staff offered a room in the same infested building. If we wanted to stay in the hotel, we would have to pay nearly €200 more. The staff were very rude, stormed off back to the hotel when we said we didn't want to pay extra for moving out of their dirty, unhealthy and unsafe infested room. Although we had only been there 1-2 hours, the staff refused to cancel our booking without fees. I have been charged full price for a room I didn't stay in and was unsafe. Do not stay here!!!!

• 

  5 sur 5 Reviews posted by Sue Jackson on 02/07/2024

  Great hotel with wonderful staff. Arrived before 3pm, but sat at a lovely table outside overlooking the river.....had a cool beer (it was my birthday) and the charcuterie board, which was divine. High quality produce presented beautifully. Room was fabulous, exceptionally clean, gorgeous furnishings, great view from the balcony. Breakfast was superb, again wonderful local high quality produce. Highly recommend this hotel. Friday market was a lovely surprise, a very short walk from the hotel.

• 

  5 sur 5 Reviews posted by Stanley Jackson on 02/07/2024

  Beautiful hotel, very helpful staff who take care of every aspect of your stay. We stayed in one of the balcony rooms which was clean, lovely view and very comfortable bed. Breakfast was a delight, high quality produce, well presented and great choice (had a bit of most things).